WARRANTY & RETURNS

HOW CAN I RETURN OR EXCHANGE THE PRODUCTS I HAVE PURCHASED FROM KARPOS-OUTDOOR.COM?

If you are not satisfied with your purchase for any reason, you can return the product to us within 14 days of delivery.

You can choose to be refunded or for a size replacement.

Please note that for items purchased from our web shop (karpos-outdoor.com), we only accept return of products that are unworn, unwashed and undamaged or that are defective.

For complete return information go here

HOW CAN I RETURN OR EXCHANGE A KARPOS PRODUCT BOUGHT IN A STORE?

For returns and warranty claims relating to items not purchased on karpos-outdoor.com, please return the product to the retailer from which you purchased it. Please note that we only accept return of products that are unworn, unwashed and undamaged or that are defective, and only with proof of purchase.

WHAT IS KARPOS’S WARRANTY POLICY?

Karpos products are warranted against defects in materials or workmanship for 2 year from the date of purchase. The warranty is valid only on items purchased through an authorized Karpos retailer or karpos-outdoor.com and is available only to the original purchaser with a valid proof of purchase.

WHAT IS NOT COVERED UNDER KARPOS’S WARRANTY?

The Karpos warranty program does not cover any defects due to damage caused by accident, improper care, normal wear and tear, natural fading of colors and materials over time and with use, rips, tears, abrasion, holes, burns, or shrinking.

Karpos does not warranty purchases made through eBay or consumer resale sites, or counterfeit products.

WHAT SHOULD I DO IN THE EVENT OF A WARRANTY CLAIM?

At Karpos we strive to handle all returns quickly and to your complete satisfaction. Please return your Karpos product to the retailer from which you originally purchased it; the retailer will then forward the item to us. To ensure that your return will be handled smoothly, please retain your proof of purchase.

MY ACCOUNT

HOW DO I CREATE A KARPOS ACCOUNT?

You can sign up by clicking “Login” at the top of your web browser.

HOW DO I CLOSE MY EXISTING KARPOS ACCOUNT?

To close your account, send a email to our Customer Services. You will no longer be able to access any of the content that requires a user name and password.

HOW DO I SIGN UP TO RECEIVE THE KARPOS NEWSLETTER AND OTHER COMMUNICATIONS?

You can sign up to start receiving Karpos communications by clicking here to subscribe via our online form.

COUNTERFEIT PRODUCTS

I FOUND A WEBSITE THAT IS CLAIMING TO SELL ORIGINAL KARPOS PRODUCTS FOR A VERY LOW PRICE. ARE THEY REAL?

If the price seems too good to be true it probably is! Not all fakes sell at lower prices than their genuine counterparts, but an unreal bargain is one of the surest signs of an un-real product. 
Therefore, we recommend that you purchase through your local or online Karpos retailer to ensure the best service possible.

Spot a fake Karpos product

SHIPPING

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

As soon as your products have been handed over to the courier, you’ll receive an e-mail with the tracking number and a link to a website that will allow you to monitor the status of your delivery at any time.

To ensure the best possible delivery service, your order will be sent out via UPS and it will be delivered in 3/4 business days.

WHAT ARE THE SHIPPING RATES?

Shipping costs varies based on the country of destination, 7€ to Italy and 9€ to Europe.

For orders over 50€/50£, shipping costs are free of charge.

PRIVACY

WILL KARPOS-OUTDOOR.COM SHARE MY PERSONAL INFORMATION WITH ANYONE?

We will not sell your name to a third party for the purpose of their advertising to you. We may send information to you from complementary service providers in order to inform you of their services when we believe you will benefit from these services, but we will not share information about you with these third parties.

To see our full Privacy Policy please click here.

IS MY PERSONAL DATA SECURE ON KARPOS-OUTDOOR.COM?

Your data is confidential and is protected thanks to the industry standard encryption protocol known as Secure Socket Layer (SSL).

PRODUCT QUESTIONS

HOW DO I KNOW MY CORRECT SIZE IN KARPOS PRODUCTS?

Exact sizes may vary depending on individual body structure. On most product pages there is specific sizing information in the right hand column. Please also have a look at our size chart page

MARKETING & SPONSORSHIP

WHO DOES KARPOS SPONSOR?

Some of the best Pro Teams are sponsored by Sportful, but we are proud to support other projects where there is no finish line at all. Where the only target is the experience an on-the-road adventure can give.

Take a look at our Athletes section to discover more about the Sportful Pros, and read our stories in Experience to get inspired for your new adventure.

HOW CAN I APPLY FOR SPONSORSHIP?

Contact us!

Write us here your proposal. Please specify “Marketing” in type of request.

WORK WITH US

HOW DO I APPLY FOR A JOB AT KARPOS ITALY?

Karpos understands that a great company is only as strong and effective as the people who work within it. Whatever the work we do in the Karpos office, we believe that our success is the direct result of promoting a workforce that reflects our commitment to the outdoor sports community we serve and value.

Are you highly motivated and passionate about outdoor and your career? If so, we look forward to receiving your application! Click Here

HOW TO APPLY FOR AN INTERNSHIP?

If you are in the North eastern part of Italy and would like to be considered for a school internship, contact our Human Resources department. Determine whether you'd like to intern in our accounting, sales, marketing, development, or design department, and be sure to tell us your availability.

Apply for an intership