Passer au contenu directement Passer à la navigation directement

Assistance Clientèle

Si vous avez des questions ou besoin d’assistance, ne vous inquiétez pas. Nous sommes là pour vous aider.
Vous trouverez ici toutes les réponses à vos questions.

Washing

Washing instructions are printed on a white tag inside each piece of clothing.
Following these instructions will help make sure that your gear will last as long as possible.
Careful washing and maintenance will ensure the highest performance from your Karpos products and extend their useful life span.

  1. Always read the care label before washing a piece of clothing.
  2. Close all zips and Velcro fasteners and turn the garment inside out.
  3. Hand or machine wash on a lukewarm permanent press cycle (max. 40°C / 104°F)
  4. Use a small amount of liquid detergent, not powder detergents or any products that contain fabric softeners, conditioners, stain removers or bleach as they will affect garment performance.
  5. Hang dry or dry flat. Do not tumble dry.
  6. Karpos Waterproof products and softshell jackets and wind vests can be tumbled dry on low heat for about 20 minutes to rejuvenate the water repellent finish.

Water repellency

WHAT TO DO WHEN A KARPOS SOFTSHELL GARMENT STARTS TO ABSORB WATER
Karpos breathable softshell garments have been treated with a durable water-repellant (DWR) finish, which keeps the outer fabric from becoming saturated so that the breathable barrier can do its job. If the outer fabric starts to absorb water, the garment can lose up to 70% of its breathability as well as reducing water proofing.

The outer coating needs to be replenished periodically to keep it from picking up water and dirt. You can rejuvenate the DWR finish by putting the garment in the dryer at low heat for about 20 minutes, or by ironing under low heat being careful not to melt the synthetic fibers of your garment.

The DWR finish will wear off over time and you may want to re-treat your Karpos product’s water repellency by applying a commercially available water-repellent spray-on DWR treatment by following these instructions:

MAKE SURE THE GARMENT HAS BEEN CLEANED PROPERLY
Your Karpos softshell garment could be soaking up water just because it is dirty. First, try cleaning it. If it is fairly new or recently re-waterproofed, the DWR will be revitalized just from cleaning. But once the garment has been thoroughly worn, you will need to restore the water-resistant finish using a spray-on softshell treatment agent. Make sure to clean the garment first.

SPRAY-ON WATER-REPELLENT TREATMENT INSTRUCTIONS

  1. Make sure the garment has been cleaned properly and is dry.
  2. Lay the garment out flat and spray the entire outer shell with the water-repellent finish, holding the bottle 15 cm from the surface.
  3. Allow the water-repellent finish to soak in for 10-15 minutes.
  4. Wipe off excess water-repellent finish with a damp cloth. Check carefully to make sure no areas have been missed.

Remember, the garment will not become waterproof, but it will take longer for water to penetrate the outer fabric.

SOFTSHELL TREATMENT PRODUCTS:
Nikwax SoftShell Proof™
McNette
We recommend spray-on finishes rather than wash-in finishes as it will effect the moisture management.

You can compare a maximum of 5 items at once. Please Remove at least one product before adding a new one.