Important Note: If you placed an order before October 6, 2026 please remember that return requests must be submitted within 30 days from the delivery date of your order. If you purchased before 06/10/2026, you must submit your return request using this link: https://returns.karpos-outdoor.com.

Following our recent e-commerce platform upgrade, we are here to ensure a seamless transition and support you every step of the way.

United States

We offer free returns on all orders placed on www.karpos-outdoor.com.

If you wish to return a product, you have 30 days to initiate your return directly from your Karpos account. 

To access your account area, you must enter the email address used to place the order. A confirmation OTP code will be sent to that email address.A refund is not guaranteed for returns that are more than 30 days old.

Once you have submitted your return request, please follow the instructions below:

• Return unused garments to their original bags with hang tags properly attached.
  
• Place all items along with your invoice in the original packaging, or a new envelope if the original is damaged.
  
• Print your pre-paid FedEx shipping label here and attach it to the outside of your package, covering or removing the existing shipping label.
  
• Drop your package off at any FedEx drop-off location. Find your nearest location here.
  

Returns are processed within 5 business days of receipt. Please note it can take 7-10 business days for your bank to apply this credit to your account balance.All items must be returned unused and in their original condition, with all labels and tags intact. Returns should be neither washed nor worn.If you have any questions about your return, you can reach us at customerservice@karpos-us.com.

IMPORTANT NOTE

• Order History: Following our upgrade to a new e-commerce platform, past order history is no longer directly visible in your account area.
  
• Warranty Claims: For quick warranty claims, you can locate your Order Number and Item Reference Code in your original confirmation email, or reach out to us directly and we’ll retrieve them for you.
  
• Purchase History: To retrieve details about past orders or request assistance, simply contact our Customer Support team.
  

You can track the status of your return shipment directly on the courier's website by entering the tracking number shown on the label.

Please note: It may take 1 to 2 business days for the tracking code to activate in the courier's system. Please allow this timeframe to pass before trying to view the first shipping updates.

We do not offer direct exchanges at this time. If you would like a different size or color, please return the unwanted item for a refund and place a new order on our website.

Please note: Karpos products purchased from third-party retailers (physical stores or other websites) must be returned directly to the point of purchase.

Refunds are processed only after the returned items have been received at our warehouse and have undergone the necessary quality checks. If the condition of the product meets all requirements, your refund will be issued within 10 days of receiving the goods, using the same payment method used to complete the order.

You will receive a confirmation email once your refund has been issued. Please note that the credit may take 1 to 2 business days to appear, depending on your bank's processing times.