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Customer support

If you have any questions or need support, don't worry, we're here to help.
Here you will find all the answers to your questions.

Can I cancel or modify my order?

If you need to cancel or modify your order (size or color), please contact us at service@karpos-outdoor.com as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted.

Processed orders may not be cancelled or modified; you may return your item subject to our online return Policy.

What are the shipping times and costs?

The below mentioned delivery times should be considered from the moment the courier takes charge of the order. We kindly ask you to consider how external causes such as postal delays in delivery, logistical issues, unfavourable weather conditions or the impossibility to access the indicated address may influence the delivery timing.

Shippings are handled by UPS. According to the delivery country, times and costs may change.

Country Shipping costs Free shipping above Order dispatch time
Italy 9 € 100 € 2/3 business days
UE 10 € 100 € 3/4 business days
UK 9 £ 100 £ 3/4 business days
Canada 15 $ 150 $ 4/5 business days
Switzerland 15 CHF 150 CHF 3/4 business days
Norway 150 NOK 999 NOK 4/5 business days
USA 9 $ 99 $ 4/5 business days









 

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